Inefficient billing processes can adversely affect not just present-day operations but also the future sustainability of healthcare practices.
St. Croix Regional Family Health Center (SCRFHC) struggled with cumbersome and error-prone payment processing systems. The front-office staff juggled multiple payment methods, which involved swiping credit cards and manually entering payment details into the Electronic Health Record (EHR).
The manual process was time-consuming and prone to human errors, often resulting in payments not being correctly posted to patient documents. The billing staff had to frequently intervene, leading to workflow disruptions and frustration among staff and patients.
Introduction to healow Pay
healow Pay™ makes it easy for patients to pay their bills online, resulting in less paperwork and faster collections for healthcare practices. The introduction to healow Pay transformed payment processing for St. Croix front-office staff.
Now, when patients swipe their cards, payments are posted automatically to their documents within the EHR, eliminating the need for manual entry. This seamless integration has saved the front-desk staff a significant amount of time and reduced human errors.
Digitalizing patient payments can help streamline operational efficiency and enhance patient experience.
Impact on Healthcare Operations
The implementation of healow Pay at St. Croix has yielded remarkable results:
- Streamlined Payment Processes: The automation of payment posting has led to significant time savings for the front desk, allowing them to focus on other priority tasks like responding to patient calls or checking-in patients for their upcoming appointments.
- Reduced Human Errors: Automated posting of payments has minimized manual errors and reduces the need for follow-up interventions, ensuring accuracy in patient documents.
- Increased On-Time Payments: Timely text notifications and flexible payment options have led to a substantial increase in on-time payments, improving the financial health of the practice.
- Enhanced Efficiency and Satisfaction: Both staff and patients have experienced less frustration and more efficient workflows, contributing to a more positive experience.
“We’ve really found a significant increase in patients’ ease of being able to pay depending on what they prefer. There is a six-day window that the patient has to pay. Well, immediately 11 payments came in. That never happens the day after statements go out, ever. We were beyond excited to see that.”
–Jenny Windsor, CFO, St. Croix Regional Family Health Center
Seamless Patient Payments Enhancing Patient Satisfaction
The implementation of healow Pay has proven to be a game-changer for St. Croix Regional Family Health Center. By streamlining payment processes and offering flexible payment options, the health center has enhanced both operational efficiency and patient satisfaction. The seamless integration with healow Pay has saved time, reduced errors, and fostered a more positive environment for staff and patients alike.
healow Pay offers a promising solution to improve payment processing and overall workflow efficiency to learn more, click here.