Regional Medical Associates, a pain management and rehabilitation organization led by Dr. Ganesh Balu in Delaware, was struggling with the limitations of the tedious conventional method of clinical documentation. The practice serves around 1,000 patients annually, and some patients were growing frustrated with the considerable amount of time providers spent taking notes during their appointments. Some even wondered if their providers were fully listening to their concerns.
Manual documentation also led to significant physician burnout, and some older providers in the organization reported pain in their fingers due to the repeated strain of manually taking notes. The practice needed a solution that reduced the burden of clinical documentation so the team could focus more energy on delivering the excellent care patients depend on.
Streamlining the Documentation Process with Sunoh.AI
That’s why Regional Medical Associates turned to Sunoh.ai, an advanced AI medical scribe that helped the practice streamline clinical documentation, reduce physician burnout, improve work-life balance, and enhance patient engagement. Using the latest AI voice recognition technology, Sunoh.ai listens to the natural conversations between patients and providers, converts the information into text, and sorts it into appropriate categories, creating effective clinical documentation that can be easily modified.
“Sunoh means listen,” said Dr. Balu. “So here is the A.I., or the artificial intelligence technology, listening to the patient and helping the physician capture the whole story of the patient the way it should be recorded in medical documentation.”
Delivering Remarkable Results
The team at Regional Medical Associates was quite impressed with the results of this AI ambient listening technology. The staff found that the program allowed them to save up to 70% of the time spent creating clinical documentation for new patients and 90% of the time this task took during follow-up appointments. Since Sunoh.ai reliably transcribes patient-provider interactions with more than 90% accuracy, it allowed the practice’s doctors and clients alike to enjoy easier and more pleasant appointments.
Taking the Stress out of Medical Care
Sunoh.ai integrated seamlessly with the organization’s existing EHR, ensuring a smooth transition into their new and far less labor-intensive clinical documentation process. While the healow team was there to provide any help the practice needed, the staff found this advanced AI medical scribe quite easy to set up and use, allowing them to promptly begin spending more time focusing on their patients during appointments.
The AI scribe also made appointments less stressful for the organization’s providers. “One of the key points is we want to be efficient in documenting patient interactions and also cut down on typing,” said Dr. Balu. “Typing in the EMR is one of the biggest causes of burnout, in my opinion, and also, when we are typing, we are not looking at the patient.”
Advances in medicine have allowed providers across the world to improve the quality and availability of their services, and AI in healthcare represents a major leap forward in practice management that frees staff to spend more time on the important task of making patients well. If you’re interested in what Sunoh.ai or another healow product can do to improve patient experiences and the quality of care at your practice, contact the team today to schedule a 1:1 discussion.