Provider using healow Insights on the computer

The Dermatology Specialists’ Success Story

The Dermatology Specialists, a New York-based dermatology clinic, was having difficulty managing insurance claims associated with the high-quality care they provide for their patients. They had long ago adopted an effective revenue cycle management service, but they had since far outgrown the model they had been using. They needed a more efficient way to file and manage insurance claims so they could keep up with their patient’s needs.

healow Insights Optimizes the Flow of Data Between Payers and Providers

Luckily, healow had just what the provider needed to achieve their desired results. healow Insights helps providers and payers proactively approach medical services by bridging the gap between the two parties and preventing important information from being lost in translation. By offering a range of comprehensive services that automate the exchange of actionable data between providers and payers, healow Insights allows stakeholders to achieve the Triple Aim of healthcare by delivering value-based care.

Powerful Tools to Improve Patient Care

With healow Insights, users also enjoy services such as real-time eligibility checks that ensure that treatment plans sync up with the coverage offered by insurance providers. The innovation solution also provides data retrieval services that lower costs and save time by automating chart retrieval and the acquiring of supplemental data. With pharmacy integration, healow Insights eliminates surprise costs by providing transparent pricing information.

Together, these features minimize delays in member care and increase member and provider satisfaction, enhancing the patient experience and improving healthcare delivery.

How healow Insights Helped The Dermatology Specialists

The Dermatology Specialists found that healow Insights dramatically increased their front-desk productivity and enhanced their patient experience. By implementing the solution, real-time eligibility increased from 30% to 90% post-optimization. This also helped lead to a 30% drop in client denials associated with people who didn’t have eligible insurance plans because they could capture it correctly.

“We’re able to check through batch jobs multiple days ahead of time if insurance is correct or not instead of scrambling the day of and manually entering,” said Gil Messer, CEO of The Dermatology Specialists. “From a front desk perspective, they’re now able to focus on the patient in front of them and checking them in, not focusing on manually checking every insurance for days ahead.”

By automating the insurance verification process, healow Insights allows providers to give patients their utmost attention so they can achieve the best possible results from treatment. This innovative solution offers significant benefits for a practice’s bottom line and patient outcomes.

To learn more, schedule a demo today!