When patients take control of their care journey, the results speak for themselves. That’s the story at DePaul Community Health Center, where the team embraced healow Open Access—a scheduling tool designed to bring flexibility, convenience, and better patient engagement to the forefront.
By offering healow online appointment access, DePaul made it easier for patients to schedule on their own time, with no phone tag or hold music involved. The result? Hundreds of appointments are booked every month, and a noticeable shift in satisfaction across the board.
The Scheduling Challenge
Limited phone lines. Long wait times. Frustrated patients. It’s a problem many healthcare organizations still face today.
DePaul saw an opportunity to modernize with digital patient engagement solutions that would give patients access to care when they needed it. They knew that outdated workflows were holding patients back from staying connected—and that meant missed visits, delayed follow-ups, and gaps in patient care.
From Waiting Rooms to Web Portals
With healow Open Access, DePaul empowered patients with secure online scheduling available 24/7. Patients no longer had to wait for office hours to call—they could schedule online with healow through a secure link, the healow app scheduling tool, or embedded options on the practice website.
“We’ve been using open access for the last few years and seen a great improvement for our patients’ ability to be able to schedule,” said Dawn Taylor of DePaul Community Health Center. “On average, we schedule in between 600–700 appointments a month online, and it has really helped our patient engagement when being able to schedule appointments and not having to wait in a queue.”
Watch the full clip here, Dawn Taylor on healow Open Access
How Online Scheduling Benefits Everyone
DePaul’s success with healow open access scheduling proves that self-service tools are more than just a convenience—they’re a strategy for sustainable modern healthcare. By letting patients manage their own appointments, DePaul saw:
- 600–700 healow online appointment bookings monthly
- Lower call volume and fewer missed connections
- Improved patient satisfaction
- Streamlined workflows for staff and providers
By adopting online appointment booking, practices can improve patient satisfaction and engagement, keep schedules full in any circumstance, and give staff more time to focus on care.
Connecting Beyond the Schedule
Using digital tools doesn’t just improve efficiency—it transforms the patient experience. For DePaul, integrating services like healow CHECK-IN and healow Payment Services added even more flexibility to the care journey.
This approach to healow patient access gave patients control over not just when and how they scheduled, but also how they checked in, paid, and stayed connected—supporting the broader goals of patient engagement and seamless service.
Real-World Results, Real Patient Loyalty
For DePaul, the impact of using healow Open Access has been long-lasting. With hundreds of self-booked appointments each month, the team can focus less on manual scheduling and more on what really matters: compassionate care and improved outcomes.
From streamlined healow scheduling features to consistent access across all devices, DePaul has built a modern blueprint for healow appointment management that any health center can follow.
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Frequently Asked Questions
What is healow Open Access?
healow Open Access is a self-scheduling tool that allows patients to book appointment healow anytime, anywhere—without needing to call the office. It supports secure, real-time booking through your practice’s website, portal, or the healow app.
How does healow ensure secure online scheduling?
healow appointment security includes advanced encryption, secure logins, and integration with patient records to ensure sensitive data is always protected during the booking process.
Can patients use healow Open Access after hours?
Yes! One of the biggest healow access benefits is 24/7 availability. Patients can schedule appointments late at night, early in the morning, or during lunch breaks—on their own schedule.
What other tools integrate with healow Open Access?
Practices can enhance the experience by connecting healow CHECK-IN, healow Payment Services, and additional patient-friendly tools, offering a seamless, all-in-one approach to online scheduling benefits.