As the healthcare industry continues to evolve, a proactive approach to digitalization offers valuable insights. Practices can enhance patient satisfaction, streamline operations, and ultimately improve their financial health.
Thirlby Clinic, based in Traverse City, Michigan, is renowned for its quality, patient-centered internal and family medicine services. However, like many practices, Thirlby Clinic faced challenges in managing patient payments efficiently.
The solution came in the form of healow digital payment tools — healow Statements and healow Pay.™ These online billing solutions allow patients to pay their medical bills via text, email, or online, providing convenient and efficient payment methods that suit patients’ lifestyle.
Significant Results in a Short Time
The practice saw substantial improvements within the first quarter of implementing these digital payment solutions.
“We discovered that almost 40% to 50% of our patients were using credit cards for payments, making healow Text2Pay an appealing option,” said Jamie Schichtel, practice manager at Thirlby Clinic. “This change has provided many of our patients with more options to securely pay right away through text, saving us a significant amount of money on paper statements and follow-ups.”
The Impact of Digital Payments
By integrating healow Pay™, Thirlby Clinic reportedly achieved a remarkable 18% increase in total patient payments for Q2 2024 compared to Q2 2023.
Mutual Benefits for Patients and Providers
Patients have found healow Pay to be easy to use, enhancing their overall experience with the clinic. The seamless process of receiving payment notification and completing the transaction digitally is not only convenient but also secure. This mutual benefit underscores the importance of integrating patient-friendly technologies into healthcare practices.
Reducing Administrative Costs
One of the significant advantages of adopting digital payment solutions has been the reduction in administrative costs. By minimizing the need for paper statements and reducing the frequency of follow-up calls, Thirlby Clinic has optimized its operational efficiency, allowing staff to focus more on patient care rather than administrative tasks.
Looking Ahead
In conclusion, Thirlby Clinic’s integration of healow Pay highlights the transformative impact of digital payment solutions. The significant increase in patient payments and the overall improvement in operational efficiency underscore the importance of embracing technology to meet the needs of modern healthcare consumers.
If you’re interested in learning more about healow digital payment solutions, click here..