Today’s patients expect the speed and simplicity they get from travel or banking. healow Open Access helps practices meet that expectation with a modern, self-service path to care. Patients can find the right provider, choose a visit type, and book in minutes. Your team spends less time on phones and more time on patient care.
What is healow Open Access?
healow Open Access is online patient appointment scheduling built for healthcare. Practices configure visit types, rules, and real-time availability. Patients then self-schedule from your website, the Patient Portal, or the healow app. The result is automated patient scheduling that respects patient preferences and protects your providers’ templates.
Why patients love it
- 24/7 self-service from mobile or desktop
- Transparent view of available times and visit types
- No phone tag, fewer forms, faster check-in
In one review of self-scheduling for visits, 29.5% of online appointments were booked outside business hours, and no-show rates were lower for self-scheduled visits. Convenience really matters.
Why practices love it
Open Access helps clinics move routine patient appointment scheduling online so teams can focus on clinical and high-value tasks. With configurable rules and real-time availability, patients book the right slot without back-and-forth calls.
Operational benefits
- Lower phone volume and shorter queues. Routine booking shifts to self-service while staff handle complex cases and care coordination.
- Tighter schedule control. Visit-type logic, buffers, and provider preferences route patients correctly and protect templates.
- Better fill rates. After-hours booking captures demand you would otherwise miss and reduces idle time during the day.
- Fewer no-shows when paired with automated appointment reminders. Confirmations and nudges keep patients on track and free up slots when plans change. Link your reminders via healow Messenger.
- Clean patient experience across channels. Patients can schedule from your website, the Patient Portal, or the healow app with a consistent flow.
- Supports telehealth. Publish virtual visit types alongside in-person options and keep scheduling unified.
Pair scheduling with automated appointment reminders
Online booking performs best when it’s supported by strong follow-through. Pair Open Access with automated appointment reminders to reduce no-shows and keep calendars optimized.
- Confirmation and reminder cadence. Send confirmations at booking, then reminders at sensible intervals by text, email, or voice with healow Messenger.
- Smarter outreach. Target likely no-shows using the healow No-Show Prediction AI Model, which can predict no-shows with up to 90% accuracy.
- Pre-visit readiness. Trigger digital check-in, forms, and payment links with healow CHECK-IN to reduce lobby time and bottlenecks.
Together, automated patient scheduling and automated appointment reminders create a smooth, end-to-end patient journey and a predictable clinic day.
How healow Open Access fits into your workflow
- Publish your booking link on your homepage, location pages, and provider profiles so patients always have a clear path to schedule. Use healow Open Access for a consistent online flow.
- Set visit-type rules for new vs established patients, telehealth vs in-person, and buffer times for room turnover.
- Promote self-scheduling in on-hold messages, emails, and texts to shift routine calls online. One new practice filled its calendar quickly by sharing a single booking link:
“Our website was not completed. We used the healow Open Access link to schedule appointments and start filling the schedule. It was quite impressive how many people used the link and were able to schedule their appointment.” — Dr. Adi Smolinsky, OB/GYN, Seashore MD
See the Seashore MD story.
Quick wins you can expect
- Fewer inbound calls and faster service at the front desk
- More completed bookings after hours
- Lower no-show risk when reminders and confirmations are active
- Higher patient satisfaction with a convenient, consumer-grade experience
Ready to give patients an easier way to book care and lighten your phones? Add healow Open Access to your site and pair it with automated appointment reminders to maximize impact.