Healthcare efficiency isn’t just a goal—it’s a necessity. As today’s patients become more tech-savvy and expectations for convenience increase, practices are turning to digital solutions like the healow platform to simplify operations, reduce administrative strain, and deliver a better patient experience.
The healow platform supports the structure and management of a healthcare organization, helping practices streamline workflows and improve branding. It enables providers to manage a wide range of healthcare services, from patient scheduling to follow-up. The practice’s website serves as a crucial access point for patients to use digital tools like healow for appointment booking, accessing test results, and virtual visits. By implementing digital solutions like healow, both practices and patients experience significant benefits, such as improved efficiency, enhanced patient engagement, and better healthcare outcomes.
Simplify Scheduling & Check-In
Traditional scheduling often means long wait times, busy phone lines, and administrative overload. With healow’s online appointment booking and contactless check-in, patients schedule visits on their own terms. Patients can book appointments directly from their smartphone anytime, without calling the doctor’s office. These self-service options allow practices to manage schedules more efficiently while improving the patient experience. Using AI, the healow no-show prediction model can predict appointment no-shows, helping practices optimize their scheduling and reduce missed appointments.
“They like the flexibility of being able to choose their own spot,” says Dr. Marie-Paule Dupiton, Medical Director at Camkids Pediatrics PC. “Being able to schedule an appointment on the computer, the patient is saving time by not having to call the practice, not staying on hold, and for the staff, we are able to utilize their service more efficiently.”
Patients can log into their account using their username, password, and practice code, and may need to create a PIN or enable biometric login during setup.
Contactless check-in reduces stress for patients and streamlines the front office workflow. From logging immunizations to managing health records from childhood onward, patients can enter their information securely through the app or portal. Additionally, the healow app allows parents to monitor their children’s growth and development, providing a comprehensive tool for managing pediatric health.
Increase Patient Feedback with Digital Surveys
Post-visit surveys are essential to measuring satisfaction, but paper surveys rarely work. That changed for Central Ozarks Medical Center after implementing healow’s digital survey tools. Patients now receive a simple text with a link to complete the survey. Patients can easily submit their feedback through the digital survey form, making the process quick and convenient.
“Statistically, when we were utilizing the paper for post-visit surveys, we were receiving about one hundred in an annual year,” says Ashley McDonnell, Chief Operations Officer. “Now utilizing eCW and our portals, we are receiving over 700 post-visit surveys within 90 days.”
She adds, “With these post-visit surveys, we are able to increase patient satisfaction at all of our clinical sites. This allows us to identify potential barriers that our patients might be facing and just ensure high quality.”
That’s a 28x increase in feedback—driving improvements in service delivery, satisfaction, and engagement.
Improve Access with Telehealth
Whether for routine visits or specialist referrals, telehealth offers flexibility without sacrificing care. healow TeleVisits allows providers to conduct remote appointments securely, regardless of EHR platform. With healow apps, patients can communicate directly with their doctor and care team through secure messages, making it easy to manage appointments, ask questions, and stay connected to their healthcare providers.
Dr. Imran S. Khawaja at MD TruCare PA shares, “Some of my colleagues who are two hours away, they are able to refer me patients who I can see on telemedicine rather than having them drive all the way. So our coverage area increased a lot.”
From rural reach to urban convenience, telehealth supports continuity of care and reduces missed visits. Patients benefit from the comfort and flexibility of remote care, and providers gain more efficient appointment management. After a telehealth appointment, patients can review their health record, test results, and visit notes, and family members can also participate in telehealth visits if needed.
Reduce Admin Burden & Accelerate Payments
Manual billing and delayed payments can hurt practice revenue. Administrative overload from these processes can also contribute to staff burnout, impacting overall efficiency and well-being. healow Pay enables patients to pay online easily and securely.
David Uptagrafft, CFO and Director of Healthcare Experience at Innova Primary Care, notes, “One of the things that we’ve seen in conjunction with the employment of healow Pay is our accounts receivable has fallen from forty-one days to under twenty and that has been a significant improvement for our cash flow.”
With automated reminders, mobile payment options, and integrated support, practices can spend less time chasing payments and more time focusing on care. The healow Pay feature is available for users to access payment tools on their mobile devices, allowing patients to pay for medications and other services directly through the app.
The Bottom Line: Less Clerical, More Clinical
healow isn’t just an app—it’s a platform that empowers practices to optimize their entire patient journey. From scheduling to follow-up, every step is designed to reduce clerical tasks and maximize clinical time.
Whether you’re managing a pediatric clinic, community health center, or multi-specialty group, healow helps you:
- Increase patient engagement
- Reduce phone traffic
- Improve survey response rates
- Expand access through telehealth
- Accelerate revenue collection
- Secure patient portal and engagement tools
The healow platform includes features like health trackers, goal setting, and the ability to monitor health data by date, from birth through different ages. It enables patients and providers to track progress toward health goals, manage the health of multiple family members, and access comprehensive health information. The healow Hub brings patient-recorded data from wearables directly into the EHR system, further enhancing the ability to provide personalized and data-driven care. Organizations such as Women’s Care Florida use healow to support members and families, ensuring high-quality care from birth and throughout all stages of life.
From remote medicine to patient relationship management, healow is the platform patients and providers trust for efficient medical service. We make it easy to schedule, check-in, set up telehealth appointments, make electronic payments, and more.
Ready to simplify your workflows and boost efficiency? Request a demo and explore how healow can transform your practice.
Frequently Asked Questions
How does healow help improve efficiency in medical practices?
healow helps streamline operations by integrating scheduling, check-in, communication, and payments into a single platform. This reduces administrative overhead, improves workflow coordination, and allows staff to spend more time on patient care.
What are the benefits of using online scheduling and contactless check-in?
Online scheduling offers patients greater flexibility, while contactless check-in enables them to complete forms and verify information remotely. These tools reduce front-desk congestion and improve overall visit efficiency.
How can practices collect more patient feedback with healow?
healow makes it easy to automate the survey process by sending digital surveys after appointments. This helps practices collect more consistent feedback, identify opportunities for improvement, and enhance the patient experience.
What does healow offer for patient payments and billing?
healow Pay allows patients to make payments online quickly and securely. This helps reduce billing delays, improves collection timelines, and supports a smoother financial experience for both patients and providers.