In today’s healthcare environment, understanding patient perspectives is not just beneficial — it’s essential. Understanding patient feedback assists healthcare practices in improving care. Tools such as healow Survey™ play a critical role in capturing and analyzing patients’ insights to enhance clinical outcomes and improve patient satisfaction.
DePaul Community Health Center encountered significant hurdles in efficiently collecting and analyzing patient feedback. The inability to track patient satisfaction — combined with the need for detailed data on provider performance, appointment specifics, and more — created a bottleneck in their efforts to improve clinical outcomes. The transition to telehealth further complicated matters, as understanding patient perspectives on virtual consultations became imperative.
Harnessing the Power of healow Survey
DePaul adopted healow Survey, a strategic move that transformed their approach to patient feedback. This tool allowed the health center to collect actionable insights seamlessly:
- Automated Post-Visit Surveys: healow Survey automatically sends a text message the day after a patient’s in-office or telehealth visit, helping ensure timely feedback since the patient’s experience is still fresh in their mind.
- Customizable Survey Design: Users can customize the survey design, including five to six questions and an open comment section for additional insights. Surveys can be tailored by patient, site, provider, or topic.
- Data Analysis and Tracking: By exporting survey data into Microsoft Excel™, a practice can analyze and track patient experiences by provider, visit date, or location, thus gaining a comprehensive view of patient satisfaction and identifying any areas in need of improvement.
The Impact: Transforming Patient Outcomes
Implementing healow Survey at DePaul Community Health Center was impactful:
- High Response Rate: The center received over 1,000 survey responses each month, offering a meaningful sample size for analysis and insights.
- Improved Clinical Outcomes: The data gathered from the surveys led to tangible enhancements in care, improved patient experiences, and better clinical outcomes.
- Enhanced Patient-Provider Relationships: The rich, real-time data stream from surveys ensured continuous improvements, fostering stronger relationships between patients and providers.
A Strategic Approach to Patient-Centric Care
DePaul Community Health Center’s integration of healow Survey exemplifies a strategic approach to leveraging patient feedback for continuous improvement. By capturing detailed, real-time insights, DePaul not only improved clinical outcomes but also enhanced patient satisfaction and provider performance.
As healthcare continues to evolve, tools like healow Survey offer invaluable opportunities for providers to stay attuned to patient needs and deliver superior care. To learn more about healow Survey, click here.