Modern healthcare organizations often face issues like outstanding balances and last-minute cancellations. These events can drain practices’ resources and make it difficult to continue delivering the high-quality care patients need. Enter healow Payment Services (hPS) to streamline billing operations and maximize revenue. hPS makes it easy for clients to pay their balances and book appointments online. Read on to learn how healow Pay and Open Access have enhanced the way practices manage payments.
Make Payments Easy with healow Pay
healow Pay is designed from the ground up to make payments easy and stress-free for patients while reducing the clerical workload of office staff. healow Pay enables clients to pay through email, secure text, or a convenient “bill pay” button on the organization’s website. While this makes paying bills a simpler and more pleasant process for patients and frees office staff for other tasks, it also delivers remarkable results for practices’ bottom lines.
“We just implemented healow Pay and Statements, I would say about eight months ago,” said Kimberly Stahl, practice administrator at Maryland Endocrine, P.A. “Within that time, we have increased patient payments by almost $90,000, and, by the end of April, we were over $100,000.”
Streamline Scheduling with healow Open Access
healow Open Access empowers patients to schedule their own appointments, vastly reducing the need for phone calls to front office staff or answering services. This streamlines office operations by reducing time spent communicating with patients and manually managing schedules, freeing them to tend to other imperative work around the practice.
healow Open Access also has the impressive ability to help practices keep their schedules full despite late cancellations. While it can be exceedingly difficult to fill a vacant time slot at the last minute with conventional scheduling methods, healow Open Access allows patients to request or book these recently vacated slots potentially on the same day through their Patient Portal or the healow app.
healow Solutions Deliver Remarkable Results
Providers can’t seem to stop lauding how healow products have enhanced their business operations and increased revenue. “We went live with text2pay and healow Statements back in February,” said Antuan Adderly of Alliance Spine and Pain Centers, which operates pain management and anesthesiology clinics in Georgia. “It has been a big success. We have seen a substantial amount of revenue come into the practice. We’re happy with the product, and we’re looking forward to utilizing more healow payment services.”
“We recently started using healow payment services,” said Jose Rocha of First Choice Neurology. “We’ve noticed that for March and April our invoices were down $2,000.00 of what we used to pay for the paper statements because patients are paying via text. So that’s going to be substantial savings if it continues throughout the year. Most of our payments are coming in within a week now, you know, so it’s a really good result.”
By increasing revenues and streamlining office operations, healow Payment Services are helping providers deliver superior healthcare while bolstering their bottom lines. If you’re interested in what healow products can do for you and your organization, schedule a demonstration.