The staff at Creekside Family Practice, a family medicine and primary care clinic offering a patient-centered and holistically minded approach to healthcare in Cypress, TX, is transforming their scheduling processes with healow® Open Access®. By making online appointment booking easy for clients, this solution enhances patient engagement, leading to better patient outcomes. Here’s how healow Open Access has helped Creekside Family Practice maintain a full schedule, increase revenue, and improve customer service.
The Trouble with Manual Booking
Creekside Family Practice was having difficulty with their conventional booking process. Traditionally, healthcare practices have managed their schedules in-office or over the phone. While this was an effective enough method for many, it left a lot to be desired for patients who weren’t available by phone or in person during typical business hours or had trouble getting ahold of front desk staff. The process of booking appointments manually also took its toll on the office staff.
“Before using healow, all our scheduling processes were completed manually,” said Dr. Hammad Qureshi, owner of Creekside Family Practice. “This would add a significant administrative burden on our staff.”
Managing the schedule manually also made it difficult to fill appointment slots left vacant by last-minute cancellations or no-shows, resulting in lost revenue and missed opportunities to treat patients in need. The Creekside Family Practice staff set out to find a better way to keep their schedule full, and they found it with healow.
healow Open Access Enhances Office Efficiency
By allowing patients to schedule their appointments online, healow Open Access eliminates the need for them to check if their doctor’s office is open, make phone calls, wait on hold, and worry about whether there will be an available time slot. All a patient needs to do is access their provider’s website and book or request the slot that suits them best.
While this makes it much easier to keep a schedule full and fill vacant slots at the last minute, it also vastly reduces the amount of time office staff must spend manually updating the schedule. Creekside Family Practice now reports that 90% of its appointments are booked through healow Open Access, freeing team members to spend more time helping patients and tending to pressing office matters.
healow Open Access Improves Patient Satisfaction
Giving patients the power to book their own appointments online helps them take charge of their health while being able to accommodate their busy schedules. This helps keep healthcare experiences positive and prevents patients from missing out on needed services.
healow Open Access employs a convenient and user-friendly interface to make it easy for patients to book their appointments online, thereby improving patient engagement, streamlining workflows, reducing no-shows, and enhancing office efficiency. This greatly enhanced the ability of Creekside Family Practice to generate revenue while providing their patients top-notch healthcare services.
“The user-friendly and flexible solution enables our patients to directly manage their appointment schedules,” said Dr. Qureshi. “As a family medicine clinic, implementing solutions that simplify the patient experience is paramount to us.”
If you’re interested in learning more about how healow Open Access can help your organization improve its operations, contact us today to schedule a demonstration.