Skin Solutions Dermatology, a 23-provider Tennessee-based clinic specializing in dermatology and skin cancer surgery, was having difficulty managing patient appointments while maintaining efficient operations in their front office. The time-consuming traditional way of booking and rescheduling appointments over the phone was pulling staff away from the vital task of patient care.
Luckily, the organization found a solution to these issues with healow®, an EHR-agnostic healthcare IT platform equipped with a range of features designed to maximize office efficiency while enhancing patient outcomes. healow gave Skin Solutions Dermatology the flexibility it needed to deliver superior and accessible care to its patient population.
How healow Simplifies Scheduling
healow delivers easy online appointment self-scheduling with healow® Open Access®. Patients can book and reschedule their visits by finding available time slots through the app on their mobile device. This eliminates the need for phone conversations, making scheduling clinical visits a breeze. healow is also equipped with features that make it easy to pay bills through the app, taking the stress out of payments for patients and office staff.
How healow Enhances Healthcare Operations
The staff at Skin Solutions Dermatology found that implementing healow not only led to improved patient communication, but also reduced cancellations. Since the staff doesn’t have to deal with so many canceled appointments, they can maintain a more optimized schedule that allows them to provide care to as many patients as possible. Giving patients the power to manage their own scheduling has reduced paperwork and call volume, freeing the hands of staff to deliver the exemplary service patients need to be well.
“Patients can find a time that works for them as soon as possible, and it fits into their schedule, meaning there are fewer cancellations, reschedules, and no-shows,” said Benjamin Jelsma, chief operations officer at Skin Solutions Dermatology. “Patients can be seen when they want to be seen, and that’s what we love about healow self-scheduling.”
By offering healthcare organizations superior booking and billing services along with the flexibility and customization options they need to deliver phenomenal patient care, healow helps clinics maintain full schedules while improving customer experiences and patient outcomes. Since implementing healow, Skin Solutions Dermatology has expanded from two to eleven locations, where they deliver effective and compassionate skin care treatments to patients in need.
Interesting in learning more about healow? Schedule a demo today.