My Health Onsite with its unique healthcare model leading the charge to transform patient experience
Accessibility and convenience are paramount to enhancing patient satisfaction and engagement. healow® Open Access® is an online appointment booking solution designed to improve the healthcare experience for patients and healthcare professionals.
My Health Onsite, a pioneering organization in the employer healthcare space, serving employees of large public sector entities such as cities, counties, school districts, and public safety departments across Florida. They offer tailored primary and occupational health services to these groups.
In this blog, we will explore how healow Open Access is helping the healthcare group deliver highly personalized care while navigating the specific needs of their client base.
Self-Scheduling, Enhancing Patient Experience
For the diverse and busy clientele at My Health Onsite—the traditional model of scheduling healthcare appointments can be cumbersome. With limited time during the workday to make phone calls, patients benefit immensely from the convenience offered by healow Open Access. This innovative system enables them to book appointments and schedule lab work effortlessly through the web or the healow app, providing a streamlined, efficient experience that fits seamlessly into their schedules.
Customization for Optimal Service
One of the standout features of healow Open Access is its ability to be finely tuned to meet the specific needs of My Health Onsite’s varied clientele. Each of the 24 facilities is equipped to serve distinct client groups, ensuring that scheduling is both appropriate and efficient. For example, a sheriff’s department can be restricted to scheduling appointments only at designated centers, optimizing resources and ensuring that patients receive care in the most suitable location. This level of customization enhances both patient satisfaction and operational efficiency.
Beyond Scheduling: Enhancing Communication
In addition to simplifying appointment scheduling, My Health Onsite leverages the patient portal as an extension of healow Open Access. This feature enables patients to communicate directly with their healthcare providers through convenient messaging. Whether it’s a quick question between shifts or follow-up communication, the portal’s functionality enhances the patient-provider relationship by reducing wait times and facilitating seamless interactions.
Continuous Improvement and Innovation
My Health Onsite’s journey with healow Open Access hasn’t been without challenges, but their commitment to continuous improvement has yielded impressive results. By collaborating with their EMR team at eCinicalWorks, they were able to address initial scheduling challenges by reprogramming the system to prioritize visit types before selecting providers. This adjustment not only improved the patient experience but also optimized staff workflows and provider utilization.
Leveraging Technology for Better Patient Outcomes
My Health Onsite’s innovative use of healow Open Access highlights the transformative potential of integrating advanced technology into healthcare delivery. By prioritizing convenience, customization, and communication, they have set a new standard for patient access and engagement in the employer healthcare space. Their story serves as an inspiring example for other organizations looking to enhance their services and improve healthcare outcomes.
For more information please visit https://plus.healow.com/patient-self-scheduling/