Brownfield Regional Medical Center, a Federally Qualified Health Center (FQHC) in Texas, was strained by the difficulties of traditional documentation methods. The time-consuming process of manually recording and cataloging important information from conversations with patients was leading to delays that impacted revenue and increased the risk of lost claims. The organization needed a way of streamlining clinical documentation that led to enhanced patient care and improved revenue efficiency.
Finding a Solution with Sunoh.ai
To address these issues, the organization turned to Sunoh.ai, an EHR-agnostic, AI-powered medical scribe designed to seamlessly transcribe the conversations between providers and their patients into high-quality clinical documentation. The AI medical scribe speeds up documentation by using ambient listening technology to record and categorize relevant data in a way that can easily be retrieved and modified later.
After implementing this medical AI scribe, Brownfield Regional Medical Center was able to save time and streamline its office operations while improving customer satisfaction and the clinic’s quality of care.
“I wanted to try Sunoh and see if it would speed up the practice, and it was fantastic,” said Michael Tackett, director of operations at Brownfield Regional Medical Center. “We went from having 30-plus day delays on charts being completed to our charts being completed every day.”
Delivering Dramatic Results
This AI scribe allowed the organization to reduce the time it took to complete documentation from more than a month to a single day. Having medical records ready for billing the day after an appointment streamlined their revenue cycle while enhancing the accuracy and completeness of patient records. This rapid turnaround time also reduced the number of claims rejected due to payer deadlines missed due to lengthy manual documentation methods.
Relieving providers of the burden of manual documentation allowed them to focus more on their patients during sessions, leading to uninterrupted interactions between patients and physicians that improved patient care.
“I think the best part of it, what my providers loved, is that they could hit play and then take care of their patient instead of worrying about taking notes or typing on the computer,” said Tackett. “Now, we have the chart completed, and it’s coded and ready to bill the next day. When I looked back over the last year, the cost of the Sunoh is just such a small percentage of what I was writing off.”
Brownfield Regional Medical Center is dedicated to delivering exceptional primary care that addresses the diverse health needs of its patients from two locations in Brownfield, Texas. The center serves around 19,000 patients annually to make quality healthcare accessible to all.
To learn more about how Sunoh.ai has enhanced patient care and revenue efficiency by streamlining clinical documentation, check out their success story.