On a busy Monday morning, the doors at a community health center slide open and a stream of patients arrives. A parent juggling a toddler heads to a kiosk. A patient with limited English opens a phone to finish check-in. In an exam room, a physician greets the first appointment without turning to a keyboard. The front desk phones ring, yet hold times are short. This is the day-to-day healow imagined at the 2025 eClinicalWorks and healow National Conference, and the announcements show how the pieces fit together.
A visit that feels human: Sunoh.ai and ambient computing
Picture a doctor wearing lightweight smart glasses. The glasses quietly listen and transcribe while Sunoh.ai builds a clean clinical note in the background. The physician is able to keep eye contact, and the conversation flows. The tech fades into the room. That is the goal of Sunoh.ai’s use of ambient computing, which helps providers stay present with their patients while documentation happens seamlessly, reducing the time spent on manual note-taking.
Additional enhancements such as the Coding Assistant, support for multiparty conversations, and Sunoh.ai Fusion (which integrates transcripts directly into progress notes) further streamline clinical workflows.
“When doctors aren’t buried in a keyboard and actually look at their patients, it builds trust. Patients feel listened to, they follow medical advice, and outcomes improve. That’s the real power of Sunoh.ai.” — Chad Erickson, Practice Executive, MSA Dallas
Learn more about Sunoh.ai.
Meet the always-on teammate: healow Genie, an AI-powered contact center
Now shift to the phones. A prescription refill request routes to an AI agent that handles verification and next steps. Another patient asks about an earlier appointment and gets the best available slot without waiting. A referral status is checked, and a balance is paid by text. healow Genie is an AI-powered contact center designed for health systems, health centers, and clinics, with AI agents that automate routine tasks such as refills, appointment management, referrals, and payment. It is built to improve both contact center efficiency and the patient experience.
For clinics and health systems, this means shorter wait times, reduced call center stress, and an improved patient experience. For patients, it translates into faster, more convenient access to care.
Learn more about healow Genie.
The connected journey: new healow features for 2025
Unified Patient Workflow
healow now offers a connected patient journey — from reminders and booking to check-in, bill pay, and text-to-pay options. The streamlined flow keeps patients engaged while reducing administrative complexity.
Online Booking Enhancements
Scheduling is smarter than ever, with:
- Earliest slot search to quickly find availability across providers.
- Dynamic scheduling that adapts to walk-ins and staffing changes.
- Real-time eligibility checks to ensure coverage clarity during booking.
- Automated waitlists and improved reporting on booking behavior.
Check-In
The vision of 100% electronic check-in is closer to reality. Patients can check in across devices, update pharmacy information, and sign consents with ease. Features like QR code support, geolocation, and support for 32 languages to ensure inclusivity and convenience.
“We launched healow Check-In because our front desk was really burned out. Putting kiosks right at the entrance means most patients use them automatically, and adoption has been very high. Patients appreciate not having to wait in line, and we’re focusing 100% on making check-in electronic.” — Jason Kur, CIO, Oak Orchard Health
Payments
healow’s expanded payment options include:
- Digital wallets (Apple Pay, Google Pay, stored cards)
- Real-time balance and copay display
- Partial payments and flexible patient-initiated payment plans
- Multiple payment channels (text, email, portal, app, kiosk)
Reputation & Listing Management
With healow Aware, practices can monitor reviews across Google, Facebook, and Yelp in one dashboard, and even draft AI-enabled responses. On the listings side, practices can now manage their information across 134+ directories with one-click publishing.
Leadership Perspective
The 2025 announcements focus on transforming healthcare delivery.
“Our mission to improve healthcare together continues to drive us as we introduce these innovations during the 2025 National Conference,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Our cutting-edge AI-driven technology and comprehensive specialty care offerings are designed to tackle some of the most pressing issues in healthcare today — enhancing patient outcomes, reducing physician burnout, and ensuring equitable access to quality care.”
Why These Innovations Matter
- For patients: Faster check-ins, easier scheduling, transparent payments, and a smoother digital journey.
- For providers: Reduced administrative burden, less burnout, and more face-to-face time with patients.
- For the industry: A shift toward AI and automation as core components of healthcare technology.
Bringing it all together: a day made easier
The clinic day that began with a line at the door ends with a dashboard that looks lighter. More patients checked in electronically. The afternoon no-show was filled from the automated waitlist. A stack of faxed referrals is summarized with document insights and routed to staff with clear next steps. Sunoh.ai cleaned up notes while the physician focused on the conversation. The contact center handled routine calls so staff could prioritize the complex ones.
It’s not just about new features. It is about how each touchpoint, from discovery to follow-up, becomes more connected, transparent, and humane.
Ready to see how these innovations can streamline your practice? Schedule a demo to explore how healow can transform your practice.