healow Genie
An AI-Powered Contact Center Solution that Connects You and Your Patients 24/7
Patients’ needs should never be put on hold. Yet, due to work overload or staff shortages, many practices struggle with phone calls for simple inquiries and routine requests. Automated voice menus and call centers can be difficult to navigate and may not deliver the personalized attention your patients require. Visit genie.healow.com to learn more.
Empower Your Patients with AI Agent
Care never gets put on hold. Patients can:
- Get questions answered via voice, text, chat, or chatbot
- Get operating hours
- Pay bills
- Request medication refills
- And more
Patients get the information they need 24/7, with no delays or on-hold time.
Take Advantage of Intelligent Assistance
You set the rules for when Genie should direct patient inquiries to a person. With the support of Genie’s resources, agents can provide additional help patients may need, including the option of a provider callback.
Answer Calls After Hours
When your office is closed, or staff can’t answer the phones, Genie routes calls to your designated on-call providers, and creates transcripts and summaries your providers can use for follow-ups.
Automate Conversational Smart Campaigns
Genie generates outgoing calls and campaigns that connect your practice to your patients with natural-language executions. You decide which patients you need to reach, and Genie does the rest, improving compliance and outcomes.
