physician holding smartphone engaging with patients. A laptop keyword is seen in the corner and the physician is leaning on a clipboard

Marzia Fatimah recently sat down with Ashley Nixon of Carson Medical Group, a multi-specialty practice with over fifty ENT, OBGYN, pediatrics, and family practice to learn how healow patient engagement solutions have improved productivity, reduced costs, streamlined documentation, and increased patient satisfaction.

Improving Clinical Insights and Workflows with healow

After successfully transitioning to the eClinicalWorks Cloud, Nixon shares how other enhancements like PRISMA are shaping their practice. PRISMA is the health information search engine that brings together records from all available sources that participate in the Carequality® and CommonWell® health alliance networks. PRISMA has simplified provider access to clinical data, driving data-driven decisions at the point of care.

“I love PRISMA because it is so easy to set up,” said Ms. Nixon. “There’s no cost with the CommonWell and Carequality. Data is just there. It is at your fingertips.”

Carson Medical Group was bringing in two providers from a larger health system when it opened a facility in Reno, NV. These providers were bogged down with an inefficient workflow when they started at the practice.

The practice found that PRISMA could be intuitively and easily implemented at the facility. The system made it easy to transfer data between programs, expediting treatments, billing, and office procedures. Even better, PRISMA didn’t just copy and paste data; it structured it so that it was easy to understand and apply. Chart preparation went from manually moving data between two computers to the data automatically and securely moving to where it needed to be. This improved every aspect of the practice’s operations.

healow Helps Keep Patients Engaged

Patient Portal allowed Carson Medical Group to engage with its patients in new ways. Letters, forms, and FMLA paperwork are uploaded directly to the Patient Portal, giving clients convenient access to their documents on their own devices. Allowing patients to access their paperwork online can spare them an inconvenient visit to the office or an awkward phone call, freeing up office time so that the staff can focus on providing excellent healthcare services.

“It really helps because patients can see their own records,” said Ms. Nixon. “Now that patients have that data, they’re empowered, and now they’re more engaged in their healthcare, which is great.”