Seamless Communication with Patients Through healow

Improve Booking, Increase Satisfaction, and Facilitate Growth with healow Self-Scheduling

In today’s fast-paced world, seamless communication with patients is critical for healthcare providers. Patients expect convenience and easy access to their healthcare providers, and one way to achieve this is through healow®, an EHR-agnostic healthcare IT platform that offers self-scheduling capabilities.

Skin Solutions Dermatology (SSD) has grabbed healow patient engagement tools and services with both hands with fantastic results. By making healow a priority in their processes, SSD has benefited from seamless communication with their patients.

In particular, SSD has seen exceptional results from self-scheduling. healow’s Open Access self-scheduling feature allows patients to book appointments directly from their mobile devices or computers. This eliminates the need for phone calls or waiting on hold, saving both patients and healthcare providers valuable time. Patients can easily view available appointment times, select the most convenient option for them, and book their appointment in just a few clicks.

By implementing healow’s self-scheduling feature, SSD providers have improved their booking process and increased patient satisfaction. Patients no longer have to navigate through busy phone lines or wait for a receptionist to find an available appointment slot. They can simply log in to the healow platform, view their provider’s availability, and book an appointment at their own convenience.

“Patients can find a time that works for them as soon as possible, and it fits into their schedule, meaning there are fewer cancellations, reschedules, and no-shows,” said Benjamin Jelsma, Chief Operations Officer at Skin Solutions Dermatology.

Convenience for Providers and Patients

This level of convenience not only improves the patient experience but also increases patient engagement. Patients are more likely to schedule regular check-ups and follow-up appointments when they have easy access to booking options. This leads to better patient outcomes and overall improved healthcare management. “Patients can be seen when they want to be seen, and that’s what we love about healow self-scheduling,” said Benjamin Jelsma.

While healow has reduced the administrative work necessary to run the practice, SSD has experienced significant growth. They have 11 locations across Tennessee, up from six just a short while ago.

In the early days, SSD was getting a few dozen online bookings a month. Now they get over 1,000. 54% of their patients book within the next two weeks. It makes it easy for SSD to fill any holes for better schedule utilization. Patients can usually get in when they want to be seen. There are fewer cancellations, reschedules, and no-shows.

To hear SSD’s full story, watch the video below.